Bad Weather Cancellation / Refund Policy
If the weather conditions are forecast to be unfavorable (greater than 50% chance of precipitation during your rental time frame), you have the option to reschedule or cancel your event 24 hours prior to delivery. Any payment(s) you have made will transfer over to the rescheduled date, or be held as a "rain check" good for one year.
If you opt NOT to cancel 24 hours before and wish to risk the possible bad weather, the following apply: Once we load your equipment on a delivery truck, if you cancel or we are unable to setup due to weather conditions, there is a cancellation fee of $50 or 25% (whichever is greater).Once we start setting up, payment is due in full and there are no refunds for any reason, even if you are unable to use the equipment due to adverse weather conditions. We reserve the right to cancel your event before or after delivery if the forecast or actual weather conditions are danger to safety, our staff, or equipment.
Instead of refunds, we issue "rain checks" (credits) toward rescheduled or future events (subject to the cancellation policies above). If we were to process a refund for an outstanding circumstance, we would do so solely at our discretion, and a 5% processing fee would apply.